Here at Assured Systems we are conscious of the support we offer before, during and after the sales process. This is key to our success as a first class supplier to your business. Our highly trained technical team is on hand whenever you need them. Whether you need help choosing the right product, to discuss our expertise in a particular field, assistance with a driver or a hardware issue, we are right by your side. Our commitment is to offer world class support to match our world class products and services - below are a variety of ways to get in touch.
Create A Support Ticket
The most effective support method is to use our dedicated support ticket system we call 'SureSupport'. Please email firstname.lastname@example.org with your query and we can issue you a ticket number to track your requests efficiently.
Depending the nature of your request, you can email email@example.com for pre-sales support; if your request is post-sales then please contact our Technical Support Desk at firstname.lastname@example.org
Live Chat (only available 9am to 5pm GMT at present)
Our live chat facility is primarily designed for pre-sales enquiries. Please use the facility and we can direct you to a support person should we require it.
We're available by telephone for technical support on the following numbers:
EMEA: +44 1785 879050 (9am to 5pm GMT)
USA: +1 864 421 6991 (9am to 5pm Eastern Time)
If we are unable to solve your problem remotely, and you need to return your product to us for further investigation, you must request a Return Material Authorisation Number (RMA) before sending anything to us. Please contact our support team for an RMA form at email@example.com. Please complete the form with as much detail as possible; once fully complete, please email the form back to our Support Group.